Simon Sprowell, Integration Director for Hilton Hotel Health Clubs

Following an extensive procurement process, ClubRunner prevailed against all its main competitor systems and was delighted with the success. ClubRunner have supplied 50 Hilton sites around the UK, including the centralization of the system, allowing Hilton members the freedom to roam between sites and reporting/BACs to be controlled centrally.

Simon Sprowell, Integration Director for the Hilton Hotel Health Clubs, commented: ‘The ClubRunner systems are simple, functional, tried and tested and therefore trusted. The ClubRunner team came across as a very genuine, supportive and experienced outfit that were passionate and interested about their business.’ The ClubRunner team was able to demonstrate its efficiency and ease of use by converting, installing and training all staff within a 6 week period – an unbelievable feat considering the size of task.

The ClubRunner systems will support the Hilton Team helping them to provide a more ‘Personalised Fitness for Life’ service to all Hilton members. Simon Sprowell further commented, ‘The system is extremely simple and we have already found a reduction in errors due to postcode and bank verification leading to increased productivity, reduced cost, reduced paperwork and reduced postage costs.’

Commenting on how ClubRunner will help the Hilton in years to come, Simon Sprowell concluded, ‘ClubRunner will allow us to improve our competence in numerous ways. It will help with the commerciality of our Club Managers, giving an increased personalisation of service to members. This will ultimately lead to increased retention of members, increased profitability and a greater visibility of inputs and outputs. The simplicity of the system will also help us align leadership and receive support from our regional teams.’   

 


Ian Daniell, Sport and Leisure Manager at Yateley’s Health and Fitness Centre.

Yateley's is one of ClubRunner’s newest clients and have only been using the ClubRunner system since mid July but have already noticed the benefits.

“Our paper-based system was a shambles!” explains Daniell, “With the old system we were unable to analyse the business whereas ClubRunner gives us real time access to reports and data that have really helped us better understand how our business works.”

Although Ian had used other management systems in the past he finally chose ClubRunner for Yateley’s because of the cost.  ClubRunner’s system is modular meaning that they can deliver a system that suits the needs and budgets of businesses of all sizes.

As well as delivering all of the information and statistics required to run an effective business, another element that made ClubRunner a good choice for Yateley’s is ease of use.  Both management and the reception staff have commented on how simple and intuitive the system is to use, and in fact it only took Ian four hours in total to train them!

One of the most important changes that ClubRunner has brought about at Yateley’s is improved customer interaction and the benefits that brings.  “The ClubRunner screen shows me photos and names of everyone that swipes in, which means that we can engage with people on a first name basis.  This has really enhanced the atmosphere of the club as each member feels we know them on a personal level.” 

Support was also very important for Ian, and so far he has been especially impressed with the support and customer service offered by ClubRunner, “although the system is very straight forward to use, it is reassuring for us to know that UK based support staff, who are really helpful and reliable, are just a phone call away.”

Susan Foster - Assistant Leisure Manager - Waves Health Club

Susan Foster, was introduced to ClubRunner when she joined Waves 3 years ago.  Last year they decided to upgrade their system. As well as offering a better service to members and visitors, upgrading their systems allowed Waves to enhance their efficiency and speed up staff training.  According to Susan, staff have found the new touch screen system easy to navigate and have developed a new found confidence; accuracy is of the highest level.  

When asked whether ClubRunner is easy to use, Susan laughed and gave a categorical “Yes!”  By using ClubRunner to retain control of all of the business functions at the Health Club, Susan has been able to enhance the customer experience and empower staff.  “The system is so easy to use that I am confident that all of my staff understand how to use the system, which is very reassuring.”  Susan continues to explain that when questions do arise, ClubRunner’s support staff have dealt with enquiries quickly and effectively, “ClubRunner’s support staff provide a fantastic service.  It was such a help to have them there to support us when we were still learning.”

The diversity of ClubRunner’s system has been amply demonstrated at Waves where ClubRunner has provided a complete solution that manages and integrates the business structures at every level.  “Thanks to ClubRunner, we have finally been able to centralise all of our office administration in one area.  Even our cash system has been integrated into the ClubRunner system.”  Management time and paperwork have also been greatly reduced as reports across numerous different areas are so easy to generate.

Most importantly for Susan, members and visitors are noticing and commenting on the improvements in service, which is great for business.  The introduction of the new booking facility has certainly aided this and has been well received by the staff who have found it to be user friendly and fail safe.  Staff are guided step-by-step through the system so old problems such as double bookings and class conflicts are a thing of the past. 




Justin Pafrey - Loughborough College Sports Centre

Loughborough College sports centre recently chose ClubRunner to replace their older DOS based system.  The team, headed up by Justin Palfrey, made the decision to switch to Club Runner just 6 weeks ago, but although it’s early days ClubRunner has already made an impression.

Loughborough took the decision to implement ClubRunner because of the unique combination of advanced technology that was still fantastic value for money.  Word of mouth also played a major role in Justin’s decision and after hearing consistent positive feedback from current users and calling on advice from ClubRunner’s staff on the user and member benefits he made the decision to upgrade.

Justin and his team are still in the training cycle learning about the many benefits ClubRunner can bring to the Sports Centre, but even after just a few sessions Justin is confident that the team will reap the benefits from ClubRunner on several levels, “The ClubRunner system is really easy to use.  The numerous reporting, booking and payment facilities have all impressed us and I am sure that these features will enhance the business here for staff and customers.”


Craig Whitfield - General Manager at PlayGolf Manchester

PlayGolf have two ranges in the UK, one in Harrow and one in Trafford Park. Craig Whitfield is very pleased with his recently installed system: ''ClubRunner has delivered a superb EPoS and ball payment system, combining a really comprehensive and easy-to-use bookings application that both our shop and each of our pros can use. All of this is now aligned seamlessly with both the customer management system, and the excellent Range Servant ball management system. We're now able to deliver a whole new level of customer service and relationship management."

  

Stuart Angus - Shire Hotels Group Spa Manager

Shire Hotels recently converted over to Direct Debit AUDDIS collections. This process was supported by the ClubRunner team advising on requirements through to business processes and the test file production.

Stuart said "Over the last few months ClubRunner has helped to guide us through the change over with excellent levels of advice, communication and updates, in order to provide us with the information and direction required to implement the necessary changes."